Hotel & Resort
What if your hotel or resort had its own AI Concierge?
Your guests arrive in a city they don't know, with the same questions at any hour: where to eat tonight, what to do nearby, when breakfast opens. The front desk can't be everywhere.
Before Cipher
Your visitors have questions before coming and once on site. Those looking for a place like yours nearby don’t always find it, and your team can’t answer everyone, especially at peak times.
What your AI Concierge does
Recommend
To people looking for where to go around them, in writing or by voice, Cipher Radar suggests your venue when it matches their request — based on the time, the distance and your opening hours. As soon as your venue is part of the Cipher network (/places).
Book by voice
In Talk to Cipher, the person asks for a room; Cipher books it once they agree, if you allow it in your venue info. You are notified of every booking and find it in your dashboard.
Welcome
In your Live Hub, Cipher welcomes every person who arrives, in their language, with the name of your venue.
Answer
It answers questions — opening hours, address, and what you filled in your venue info — on your behalf when you are busy.
Remember
It recognises regulars — “This is your 3rd visit here” — without ever showing you what it knows about them. Anyone can ask it to forget everything.
Introduce
To people who turn on Match + Intro, it suggests an introduction to someone compatible; both accept before talking. You set the price of this service and earn a share.
Advise you
Every day, it suggests one precise lead (Daily Insights), and it writes the report of each period when you generate it.
You stay in control: welcomes and answers only go out once you turn them on in your dashboard, and your animations remain yours.
The venue or the event stays the hero.
People and you decide.
Cipher, its AI Concierge, suggests and connects.
No specific WiFi network installation is required. Everyone reaches Cipher from their own smartphone, over their own internet connection.
The animations you can launch
Sales / Opportunity
Room upgrade
Expertise
Quiz about the local area
Engagement
Poll on stay preferences
Collaboration
Collaborative mission in the lobby
The transformation
Before: people walk past your hotel & resort, and those inside wait for an answer.
After: Cipher guides them to you, welcomes them, answers them, remembers them — and tells you every day what it observes.
What the venue gains
- ✓Richer guest experience
- ✓Engagement
- ✓Satisfaction
- ✓Loyalty and repeat stays
- ✓Differentiation
- ✓Contextual commercial opportunities
These benefits then have to be measured in real deployments, to turn potential into proof.
Getting started
Your venue may already be in the Cipher network: Cipher itself activates the most visible venues of a city and publishes them on /places. If so, you claim it on site in a few minutes (/claim) and leave with a Live Hub Pro + Cipher X in your name; otherwise you activate it from your Wallet.
Your visitors join by QR or by the presence code you display and, if you turn on Cipher Rewards, earn points for their verified presence; a Governor, chosen among those who actually frequent your venue, earns a share of what the venue generates, with no duties.
Your animations, polls and boosts stay in your hands from your dashboard, where Cipher explains every screen.
Your guests meet in the lobby, on the terrace or at the bar — the Live Hub covers the building, not the neighbourhood.
The journey
Cipher is your venue’s AI Concierge: it suggests, and never decides for people or for you.